TERMS & CONDITIONS

SHIPPING TERMS

Our retail web shop orders are currently shipped Tuesday and Thursday, so they should be with you within 48 hours after those days.

Signed for shipping is available for an additional £3.00 per order and can be selected at checkout stage. An order tracking number will be provided with shipping confirmation which will provide tracking information once the parcel has been signed for and delivered for added security.

All orders are currently dispatched via Royal Mail If you have any questions about your order please feel free to get in touch by emailing wholesale@cooperstradingcompany.com

RETURNS POLICY

Our coffee is kept at a consistently high level through time, dedication and passion for the product. However, if you receive a bag of coffee and it doesn’t taste right please send it back to us. Let us know if you want a refund or replacement sent out.

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PRIVACY

We like to think of ourselves as a trustworthy lot, and have gone through all that GDPR shenanigans - we take your privacy seriously. We promise to never share or sell your personal information, even if we know how!

You can scroll around our Coopers website without giving us any of your personal details. However, if you decide to buy some of our tasty coffee or any equipment from our web shop, enter a competition or sign up to our newsletter, then you will need to provide some personal details.

When you buy something from our web shop your payment will be handled by Stripe, so we will not be able to see the full details of how you have chosen to make your payment. We will have access to your name, address and email address so that we can send you the products that you have bought, or get in touch if we require further information from you.

Our email newsletter is a great way for us to share with you all of the exciting stories, events, competitions and general Coopers related things that happen at our little HQ and any crazy stuff we are up to or believe you would be interested in.

You can of course unsubscribe from our newsletter at any time by using the unsubscribe link. Any problems please get in contact via: cooper@cooperstradingcompany.com

If at any point we provide links to external websites, we ask you to remember that we are not responsible for any of the content or for the protection of any personal information given whilst visiting these sites.

This privacy policy may be updated from time to time, so please check back.